Returns policy
Hopefully you will love your goodies from The Fey Portal but please do reach out to us via email or the website contact form if you have any problems.
You are able to request to return your item for a refund or exchange within 30 days, minus the original shipping cost. Unless your item is faulty, you will need to pay return shipping fees and return the item undamaged and unused.
We are unable to offer returns or exhanges on the following items:
- earrings
- custom made items
We are unable to offer refunds due to delays at customs on international shipping.